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Our small team have been involved with electric skateboards for a number of years. We have adapted to the ever growing demand for more robust, faster and longer ride times and keep with the latest motors and batteries available all using our tried and tested circuit board and Bluetooth remote.
We pride ourselves on customer service in all of our growing territories, and intend to continue to expand or customer support team to give the best service available.
Our boards and electrical parts are tested in all manor of extreme conditions, so we know your board is made to last using the best and latest technology on the scene. The boards are also designed to be modular, so in the unlikely event of an issue we can quickly ship any part with clear instruction videos on how to replace, meaning your time off the board is kept to a minimum.
We offer 180 days warranty from the purchase and direct contact with our service team should you ever require them.
We provide local shipping service and local customer service in the US and EU.
Backfire has been on the market for a long time so that you can trust the brand is not going to just disappear.
The waterproof level of Backfire boards is IP55.
Riding over small puddles will not damage the board, nor will riding in light rain, however never submerge the board in the water and stop riding if the conditions lead to standing water on roads or track.
When you have finished riding in wet conditions it's important to dry the board off with a rag and then spin the wheels using the motor and remote for two minutes to remove any access water. If the board did go through deeper standing water it may be a good idea to remove the outer case and gentle towel dry any visible water and then leave the board in a warm dry place.
Never leave a wet board upside down in the damp or this can cause the water to bypass the seal and ingress into the electronics. Your remote should also be kept dry and warm after use in the rain.
Each of our boards has a specific weight but in general the max load is 260 pounds (120kg).
We do recommend a maximum weight of 245 pounds (100kg) and below, for maximum performance as weights above that might have an impact on distance and speed and capabilities on inclines.
We have several warehouses covering most of the world and several support team members in different time zones and using different languages to help with inquiries and after sales customer support and service.
Goods in the EU ship from depo in Hamburg, Germany but sales support and customer service is in Windermere in the UK. Goods in the USA ship from our LA office and they also deal with service and support. Other regions or when the inventory is not in the US or EU, the goods will be shipped from our warehouse in China. Our main manufacturing and development office is in the Shenzhen region of China.
No extra tax will be charged for US and EU customers as the board have taxes pre-paid when they enter that territory. (Tax however will be charged for customers in New Zealand/Norway/Switzerland/South Korea.)
Spare or replacement parts not covered under warranty which are shipped to EU/NZ/AU will need to pay import and VAT at the regional rate.
Note: For New Zealand customers, we might have to ship your board in two consignments due to your battery shipping restrictions. we will ship your board without battery in the first package, and then ship your battery and remote in a second package to comply with the legislation. Fitting the parts is very easy.
Sometimes tracking information may not update until the package enters your country's border, so don't be surprised if your tracking information doesn't update for a few days if you have requested your item ship directly from our offices in China.
We only accept return within 7 days under the Brand New condition with all accessories in the original package, customer needs to pay for return shipping cost to our closest facility advised by our support team. Company will provide a refund for the Product(s) not including any shipping charges. Follow below steps to return the Product(s) purchased through our Website within seven (7) days of the date that we deliver the applicable Product (s):
Manufacturer's warranty applies exclusively to new complete skateboards purchased from Backfire Skateboards website. Skateboards purchased elsewhere (unauthorized re-seller), used condition, or second hand are NOT covered under our standard warranty. And we do not provide warranty for the spare parts unless they arrive damaged. Backfire Skateboards reserves the final right to explain the details of above policy.
For warranty repairs in United States, here are processes: